SEC 507: Advanced Theory and Practice in Secondary Education

Tech Support

From the syllabus

Technology problems are not an excuse for late assignments, and Dr. Gill does not provide tech support. Use the contacts below for technical issues with UNCW systems, Canvas, or VoiceThread.

Technology Requirements


It is the student's responsibility to have electronic equipment, in good working order, to participate fully in this course. Students must have at a minimum, a working computer with speakers and a microphone. Students without personal electronic equipment must make arrangements to use equipment at the university or other locations. Lack of access to equipment will not be accepted as a reason for not participating in the course requirements.

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Computer

Desktop or laptop with current operating system.

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Speakers

Built-in or external; required for video and audio content.

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Microphone

Required for VoiceThread submissions.

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Webcam

Required for VoiceThread video responses.

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Internet

Reliable broadband connection.

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Browser

Current version of Chrome, Firefox, or Safari.

UNCW Technical Support


For all technical problems and computer help or assistance: email TAC (TAC@uncw.edu), contact the UNCW ITSD Computer Help Desk or visit its location in the Randall Library, or visit their location in Hoggard Hall (Room 131).

TAC (Email)

TAC@uncw.edu

ITSD Help Desk

uncw.edu/itsd/help

In Person (Library)

Randall Library service desk

In Person (Hoggard)

Hoggard Hall, Room 131

Canvas Help


Common Canvas tasks

VoiceThread Help UNCW links: TBD


VoiceThread runs inside Canvas through the LTI integration. Camera and microphone permissions must be allowed in your browser before recording. The most reliable browsers for VoiceThread are the current versions of Chrome, Firefox, and Safari.

[UNCW-specific VoiceThread quick start link to come from Dr. Gill.]

Common Problems


Submission did not upload

  1. Refresh the page and confirm Canvas shows the submission timestamp.
  2. If no timestamp appears, the file did not upload. Re-attempt with a smaller file or a different browser.
  3. If the second attempt also fails, contact TAC@uncw.edu immediately and copy Dr. Gill on the email.

VoiceThread will not record

  1. Check browser permissions for camera and microphone.
  2. Switch to a current version of Chrome, Firefox, or Safari.
  3. Restart the browser.
  4. If recording still fails, file a ticket with VoiceThread support and email TAC@uncw.edu.
A reminder

Technology problems are not an excuse for late assignments. Submit early, check the timestamp, and document tech failures with screenshots if you need to appeal.